American Cash Exchange, Inc.
Experts in Finance and Technology
Contact Us:
01-609-537-1208
info@ponicard.com
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Frequently Asked Questions
 | | Who can use the Poni® System?
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Poni® is currently available only for US to Mexico transfers, and will soon
be available for intra-US and other countries.
| | How are the money transfers paid?
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Pesos are received by your family with a Poni® Cash Card and the secret
Poni® PIN, at any of the 31,000+ATM machines in Mexico.
| | Why can’t I use a credit card to purchase a Poni® PIN Card at a retailer?
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The Poni® System is intended for the immediate transfer of US Dollars to
Pesos.
| | What is the Poni® PIN price today?
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The sending fee is $9.99, plus an exchange rate conversion.
| | How do I determine if the money has been successfully transferred?
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You can contact our Customer Service toll free number and reference your receipt or the Poni® PIN ID number you
receive.
When calling from the US call: 1-877-411-4112 during business hours.
| | How do I confirm that a purchased PIN is still available?
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You can contact our Customer Service toll free number and reference your receipt or the Poni® PIN ID number.
When calling from the US call: 1-877-411-4112
| | What to do if you have any questions or problems that our Web Site can’t answer?
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Please contact our Customer Service Number or email to: info@ponicard.com.
or when calling from the US call: 1-877-411-4112
| | How much money can be sent with the Poni® System?
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You may send up to $3000 pesos, per person, per day.
| | What is needed to send money using the Poni® Card System?
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You only need a purchased Poni® PIN and a Poni® Cash Card to transfer the complete peso
amount.
| | Buyer Protection
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You are entitled to a full refund of the Poni® PIN you purchased if you are not satisfied with the product.
Mail your purchase receipt and PIN to: Refunds, American Cash Exchange, Inc. P.O. Box 202, Pennington, NJ 08534.
| | Must I withdraw the entire amount of the purchased PIN?
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Yes, you must. No balance can remain on the PIN.
| | How can I find an authorized retailer that sells Poni® PINs?
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Please contact our Customer Service Number during business hours.
When calling from the US call: 1-877-411-4112
Questions About BUYING a Poni PIN
| | Where can I buy a Poni® PIN?
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You can buy a Poni® PIN from an authorized retailer, or soon on-line.
| | How much does a Poni® PIN cost?
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$9.99 plus a foreign exchange conversion fee.
| | Why do you have to buy the Poni® PIN with US dollars in stores?
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Because the money is available instantly.
| | What do I need to buy a Poni® PIN?
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You need cash or a debit card.
| | What if I'm not satisfied with my transaction?
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You are welcome to a complete refund, as long as the money sent has not been withdrawn from an ATM.
Mail your purchase receipt and PIN to: Refunds, American Cash Exchange, Inc. P.O. Box 202, Pennington, NJ 08534.
Questions About SENDING Money with Poni®
| | How much money can I send with the Poni® PIN?
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| | How does the Poni® PIN work?
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A sender buys a Poni® PIN. The sender relays the PIN number to their recipient by phone or email. The recipient takes
their Poni® Cash Card to any ATM, and retrieves the full peso amount sent.
| | How can I confirm that my PIN number has been activated?
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You can call our customer service line.
When calling from the US call: 1-877-411-4112
| | How do I tell my family about the money I am sending?
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You can tell them via phone or email.
| | What if my Poni® PIN is lost or stolen?
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Call our customer service center immediately, and they will deactivate the PIN and offer you the option of receiving a new
PIN or a refund.
When calling from the US call: 1-877-411-4112
| | What if I have a problem with my Poni® Pin?
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Please contact our customer service line at:
When calling from the US call: 1-877-411-4112
Questions About RECEIVING Money with a Poni Cash Card
| | How does Poni® work in Mexico?
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The recipient needs to pick up a Poni® Cash Card from an authorized distributor location.
Call these numbers to find a location nearest your recipient or visit our distributor list on-line:
When calling from the US call: 1-877-411-4112
Upon entering or swiping their Poni® Cash Card at the ATM they will be asked for the PIN and the amount requested.
The full peso amount will be received with no fees.
| | How do I know if the money has been collected in Mexico?
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When calling from the US call: 1-877-411-4112
| | Who can receive the money I sent to Mexico?
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Any PIN recipient you designate who is legally entitled to receive money.
| | Where can the money I send be collected?
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The money can be collected from over 31,000 ATM's in Mexico.
| | What is needed to collect the money I send?
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A Poni® Cash Card and a purchased Poni® PIN.
| | What services are available in Mexico?
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You may soon purchase Poni® PINS from authorized retailers, and you may also retrieve money from over 31,000 ATM's
instantly and at a fair rate. Your receiver will never be charged any ATM fees.
| | Where can you get a Poni® Cash Card?
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Call this number to find the location nearest you, or review our on-line distributor list:
When calling from the US call: 1-877-411-4112
| | What if the money I send can't be collected?
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Call this number for free:
When calling from the US call: 1-877-411-4112
